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Anger, Conflict & Difficult Situations




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6 Ways To Resolve Conflict

6 Ways To Resolve Conflict

Resolving conflict is one of the most important, yet elusive people skills needed. Conflict occurs in all types of situations and can have an...


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7 Ways to Handle a Difficult Boss

7 Ways to Handle a Difficult Boss

This title is part of the Take Away Training Series     Duration:   17 minutes   Synopsis Stop complaining and start working on solving the...


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Units:  100
Conflict Within Teams

Conflict Within Teams

Teams in today's workforce are becoming a lot more self-managed. Work environments are changing. Today's workforce is more team orientated and one of...


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Dealing With Abusive & Threatening Calls

Dealing With Abusive & Threatening Calls

Angry and frustrated callers can sometimes become abusive or even threatening – making a stressful interaction for the person handling the call....


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Eliminating Workplace Bullying

Eliminating Workplace Bullying

Bullying is ongoing repeated aggressive behaviour. In the past such behaviour was sometimes accepted, for example as ‘initiation’. Today all...


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Managing Aggression in The Workplace

Managing Aggression in The Workplace

This title is part of the Take Away Training Series   Duration:   17 minutes   Synopsis This program explores how to prevent aggression at work...


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Units:  100
Overcoming Harassment

Overcoming Harassment

From the schoolyard to the work place, harassment is a serious issue that people are having to deal with, in some cases, on a daily basis. Learn...


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