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Solving Problems


Model: SDHSP

 
    
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When faced with a problem, staff need to clarify the issues clearly and constructively. They should be resourceful when offering plans or solutions and:

Listen to the Problem
Express Concern or Apologise
Commit to Helping
Clarify the Details
Summarise and Confirm
Provide a Solution ASAP
Check Satisfaction and Offer More

Approximate Running Time: 12 Minutes
Trainer's support material included.
 
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