Receiving Feedback: Advanced Skills

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Model: SDFRFA

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Not everyone is skilled at giving feedback. This places a greater responsibility on the “seeker” to handle the “giver” in a way that will give the “seeker” what he or she needs. In other words, people need to use techniques that will assist the “giver” of the feedback to do the job effectively. This video outlines a variety of skills and techniques viewers can use to deal with difficult situations when receiving feedback.

Key Learning Points:

• How to solicit both positive and negative feedback
• How to respond if someone criticises in public
• How to react positively if someone makes an aggressive personal attack

Approximate Running Time: 14 Minutes
Trainer's support material included.