People Skills Series : Training Direct, Your Partner In Training

People Skills Series

This highly successful library of 20 videos provides a complete communication curriculum. Trainer's support material is included.

PERSONAL EFFECTIVENESS:
• Winning First Impressions (10 Minutes) • Empowering Yourself (11 Minutes)
• Being Assertive (17 Minutes) • Influencing Others (11 Minutes)

TEAM SKILLS:
• Presenting to a Group (14 Minutes) • Managing Meetings (15 Minutes)
• Team Building (12 Minutes) • Communicating in a Team (10 Minutes)

CORE COMMUNICATION SKILLS:
• Explaining Clearly (12 Minutes) • Effective Listening (11 Minutes)
• Communicating Without Words (12 Minutes) • Interviewing (12 Minutes)

LEADERSHIP SKILLS:
• Coaching on the Job (16 Mintes) • Productive Counselling (12 Minutes)
• Emplowering People (14 Minutes)

HANDLING DIFFICULT SITUATIONS
• Dealing with Conflict (12 Minutes) • Mediating Disputes (25 Minutes)
• Handling Difficult People (14 Minutes) • Giving Bad News (12 Minutes)
• Discipline Interviewing (12 Minutes)

Displaying 1 to 10 (of 20 products)

1 2 [Next >>]

Model-	Item Name	Price
	Core Communication Skills - Communicating Without Words Discover the importance of body language and other non-verbal messages and how this influences the way you communicate. Key Learning Points: •...	... more info
	Core Communication Skills - Effective Listening Find out how to improve your listening by using the five key skills necessary to become a good listener. Key Learning Points: • Avoiding mixed...	... more info
	Core Communication Skills - Explaining Clearly Learn the three essential steps that will ensure your explanations are easy to understand. Key Learning Points: • Getting the attention of the...	... more info
	Core Communication Skills - Interviewing Learn communication and questioning skills that will enable you to get the information you need. Key Learning Points: • Trusting • Energising •...	... more info
	Handling Difficult Situations - Dealing With Conflict Learn how to achieve a satisfactory result for all parties by resolving conflict through co-operation. Key Learning Points: • Sharing the problem •...	... more info
	Handling Difficult Situations - Discipline Interviewing Avoid legal problems and ensure constructive, positive outcomes from disciplinary interviews by using this six-step process. Key Learning Points: •...	... more info
	Handling Difficult Situations - Giving Bad News Learn how to minimise trauma when giving bad news, like termination or restructuring, using this simple three-step process. Key Learning Points: •...	... more info
	Handling Difficult Situations - Handling Difficult People Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. Key Learning Points: • Taking...	... more info
	Handling Difficult Situations - Mediating Disputes Develop effective mediation and conflict resolution skills. Key Learning Points: • Clarifying the issues • Controlling the discussion • Doing a Deal...	... more info
SDCO	Leadership Skills - Coaching On The Job Ensure instructions are clearly explained, understood and learned. Key Learning Points: • Observing Performance • Explaining • Demonstrating •...	... more info