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Product Image Model- Item Name Price
Conflict Communication Skills

Conflict Communication Skills

This video identifies situations of possible hostility in all work environments, and how they can be approached. It shows how to develop Conflict...


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Customer Service - How to Make Customers feel Good Y2014

Customer Service - How to Make Customers feel Good

This program shows how to treat customers in a way that makes them feel good. Seven Service Skills This program features the Seven Service Skills....


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Tricky Customers - How To Stay Cool Under Pressure Y2072

Tricky Customers - How To Stay Cool Under Pressure

How to stay cool under pressure This program gives a simple plan for dealing with tricky customers. Many behaviours qualify as tricky. Customers may...


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"Interviewing & Hiring" (Getting it right the first time) CPINT

"Interviewing & Hiring" (Getting it right the first time)

This Australian video and handbook will help you to make the right moves when you are recruiting new employees. Anyone involved in the interviewing...


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About Time - The Secrets of Effective Time Management

About Time - The Secrets of Effective Time Management

Today, we seem to have less and less time at our disposal. Therefore, it’s essential to manage our time effectively. This program shows you how to...


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Aggression In The Workplace T1003

Aggression In The Workplace

AGGRESSION IN THE WORKPLACE This video defines aggression and violence in the workplace. It also deals with the potentially detrimental effects of...


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Change Management: Coping with Change CYCC1&2

Change Management: Coping with Change

How to take advantage of personal and workplace change. This program includes interviews, 'on location' commentary, stories and action steps. It is...


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Computer Savvy

Computer Savvy

Computers are all around us in every workplace. Yet most employees have received little or no training on how to use their computer at work.  ...


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Customer Service in Health Y2015

Customer Service in Health

Attitudes and behaviours, the key issues of service are demonstrated with particular relevance to the health care industry, but with principles...


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Harassment: Keeping it Out of the Workplace W2020

Harassment: Keeping it Out of the Workplace

This video aims to define and discuss the many forms of workplace harassment. Highlighting the most common forms of harassment; sexual, racism,...


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