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Handling Upset Customers


Model: SDHHUC

 
    
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One of the toughest challenges for call centre operators is dealing with an upset customer. You have to work out what the customer needs and make sure you;

· Listen sympathetically
· Apologise
· Take responsibility now
· Outline the plan to help
· Gain customer agreement

Approximate running time: 12 minutes
Trainers support material included
 
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