Training Direct :: Your partner in training
Your Partner In
Training


Home ::  HR Programs (Business Studies) ::  Telephone / Call Centre Skills ::  Conveying a Professional Image

Product 5/12

Previous
Return to the Product List
Next

Conveying a Professional Image


Model: SDHCPI

 
    
Option:


 
Add to Cart:


People in call centres are the window into their organisation. They need to present a professional image over the phone. This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold for transferring calls. It will help learners to develop these skills;

· Speak clearly
· Avoid jargon and slang
· Greet warmly
· Ask permission to hold
· Explain transfers
· Offer more service

Approximate running time: 16 minutes
Trainers support material included
 
Current Reviews: 0
Go to the Reviews Page
Tell a Friend
Copyright © 2012 Training Direct Pty Ltd. Powered by Zen Cart Hosted in the cloud by zencartassist.