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Controlling Call Time


Model: SDHCCT

 
    
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Staff in call centres need to be able to control call time and manage talkative callers politely. They have to learn to;

· Be patient
· Respond and move on
· Ask questions
· Summarise
· Interrupt politely - use name
· Stick to rules

Approximate running time: 15 minutes
Trainers support material included
 
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