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Building Relationships


Model: SDHBR

 
    
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Call centre operators are often the first and most important point of contact with the customer. They need to have a positive approach to customers and learn to build rapport and be willing to help.

This programme covers the following skills:

Be Enthusiastic
Take Personal Responsibility
Show Interest
Engage With The Customer
Use the Customer's Name

Approximate Running Time: 12 Minutes
Trainer's support material included
 
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