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Appreciating Human Differences


Model: SDHAHD

 
    
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People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way and learn to:

Speak Clearly
Avoid Jargon and Slang
Slow Down If Necessary
Use Repeats and Pauses
Personalise Service

Approximate Running Time: 12 Minutes
Trainer's support material included.
 
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